8 Durham Ln, Armthorpe, Doncaster, United Kingdom

Payment IVR

Fully-automated payment collection system, available 24/7

Recommended by payment gateways and security consultants alike, our secure, robust payment platform operates in a UK data centre to enable your organisation to process payments at any time – 24 hours a day, 365 days a year.

The system has been in use since 2003, helping organisations cut down on inefficiency and outdated ways of collecting payments. We help realise your goals of reducing the time and money spent on taking and processing payments, through offering a fully-automated payment collection and processing system.

Our IVR designs are rigorously tested and aligned with your existing business systems to offer your customers a painless transaction process.

Your solution will be fully branded and bespoke to you, with professional voice artist recorded messages included. Multi-lingual and multi-currency support is also available.

Our PCI-DSS Level 1 compliant platform can process payments for a variety of sectors and services across the world – ranging from utilities, insurance, parking, through to financial services and local authorities.

Contact us to find out how we could benefit your organisation.

Our IVR designs are rigorously tested and aligned with your existing business systems to offer your customers a painless transaction process.

Your solution will be fully branded and bespoke to you, with professional voice artist recorded messages included. Multi-lingual and multi-currency support is also available.

Our PCI-DSS Level 1 compliant platform can process payments for a variety of sectors and services across the world – ranging from utilities, insurance, parking, through to financial services and local authorities.

Contact us to find out how we could benefit your organisation.

Key Benefits

24/7 Payment Collection Service

Secured in our PCI-DSS v3.2 Level 1 certified environment

100% hosted solution, meaning no on-site installation

SMS receipts for completed payments

Multi-currency, Multi-lingual & Multi-MID

Professional voice artist recordings

A range of integrations to work seamlessly with your existing systems

Bespoke design to match your brand and specific requirements

Ability to tokenise cards and create recurring payments

Real-Time Reporting

2 Ways You Can Use Payment IVR

Payment IVR Telephone Line

1. The customer calls the organisation to make a payment and is greeted by an automated line which asks a number of security questions. After verifying their identity, they are taken to the payment stage.

2. Once the customer has entered the amount they wish to pay, they can key in their payment card details using their telephone keypad. The card data is processed by the payment platform & no sensitive information is sent to the organisation.

3. Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.

1. The customer calls the organisation to make a payment and is greeted by an automated line which asks a number of security questions. After verifying their identity, they are taken to the payment stage.

2. Once the customer has entered the amount they wish to pay, they can key in their payment card details using their telephone keypad. The card data is processed by the payment platform & no sensitive information is sent to the organisation.

3. Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.

Payment Pass-Off IVR

1. The customer is talking to an agent, discussing an order. When they are ready to make a payment the agent can verify the customer and push the order details to the payment line. They then transfer the customer to the payment line. The agent will no longer be in conversation with them.

2. The customer is greeted by the payment IVR which reads out the order details and the amount to pay. The customer can key in their payment card details using their telephone keypad.

3. The card data is processed by the payment platform & no sensitive information is sent to the organisation. Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.

1. The customer is talking to an agent, discussing an order. When they are ready to make a payment the agent can verify the customer and push the order details to the payment line. They then transfer the customer to the payment line. The agent will no longer be in conversation with them.

2. The customer is greeted by the payment IVR which reads out the order details and the amount to pay. The customer can key in their payment card details using their telephone keypad.

3. The card data is processed by the payment platform & no sensitive information is sent to the organisation. Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.

-yellow-webchat
Scrieţi-ne:
phone-call-yellow
Sunaţi-ne:
Email---yellow
Trimite-ţi-ne un Email:

Ideal for a variety of sectors

Debt Management & Debt Collection

Utility Providers & Suppliers

Travel Agencies & Tour Operators

Financial & Insurance Services

Universities & Education

Parking Enforcement

Housing and Tenancy

Hospitality

Charities & Not-for-Profits

Public Sector

Retail

Taxi Operators

Service Additions

Tokenisation

Tokenise a customer's card and they will only have to provide card details once, saving them time on regular payments and purchases. Card details are not stored anywhere outside the issuing card company.
All tokens will have a dedicated reference for every individual customer. E.g. Policy number, customer number, customer name, phone number, etc.

Recurring Payments

Offer your customers a Recurring Payment Plan with a range of payment frequencies, such as weekly, fortnightly, monthly and more.
Using a Recurring Payment Plan is a cheaper alternative to Direct Debit and recommended by the FCA, as debt isn’t added onto customers paying off existing debt.

Service Additions

Tokenisation

Tokenise a customer's card and they will only have to provide card details once, saving them time on regular payments and purchases. Card details are not stored anywhere outside the issuing card company.
All tokens will have a dedicated reference for every individual customer. E.g. Policy number, customer number, customer name, phone number, etc.

Recurring Payments

Offer your customers a Recurring Payment Plan with a range of payment frequencies, such as weekly, fortnightly, monthly and more.
Using a Recurring Payment Plan is a cheaper alternative to Direct Debit and recommended by the FCA, as debt isn’t added onto customers paying off existing debt.

Optional Integration

SFTP Integration

Validate your customer transactions and avoid matching every transaction and investigating human errors. You'll have the option to supply customer records or a list of outstanding payments so transactions can be validated as a customer makes a payment.

Bespoke API Integration

Our solutions are compatible with many different APIs, allowing integration with hundreds of different platforms. If necessary, a bespoke API can be developed to work seamlessly with your business systems.

Optional Integration

SFTP Integration

Validate your customer transactions and avoid matching every transaction and investigating human errors. You'll have the option to supply customer records or a list of outstanding payments so transactions can be validated as a customer makes a payment.

Bespoke API Integration

Our solutions are compatible with many different APIs, allowing integration with hundreds of different platforms. If necessary, a bespoke API can be developed to work seamlessly with your business systems.