Payment IVR
Fully-automated payment collection system, available 24/7
Recommended by payment gateways and security consultants alike, our secure, robust payment platform operates in a UK data centre to enable your organisation to process payments at any time – 24 hours a day, 365 days a year.
The system has been in use since 2003, helping organisations cut down on inefficiency and outdated ways of collecting payments. We help realise your goals of reducing the time and money spent on taking and processing payments, through offering a fully-automated payment collection and processing system.
Our IVR designs are rigorously tested and aligned with your existing business systems to offer your customers a painless transaction process.
Your solution will be fully branded and bespoke to you, with professional voice artist recorded messages included. Multi-lingual and multi-currency support is also available.
Our PCI-DSS Level 1 compliant platform can process payments for a variety of sectors and services across the world – ranging from utilities, insurance, parking, through to financial services and local authorities.
Contact us to find out how we could benefit your organisation.
Our IVR designs are rigorously tested and aligned with your existing business systems to offer your customers a painless transaction process.
Your solution will be fully branded and bespoke to you, with professional voice artist recorded messages included. Multi-lingual and multi-currency support is also available.
Our PCI-DSS Level 1 compliant platform can process payments for a variety of sectors and services across the world – ranging from utilities, insurance, parking, through to financial services and local authorities.
Contact us to find out how we could benefit your organisation.
Key Benefits
2 Ways You Can Use Payment IVR
Payment IVR Telephone Line
1. The customer calls the organisation to make a payment and is greeted by an automated line which asks a number of security questions. After verifying their identity, they are taken to the payment stage.
2. Once the customer has entered the amount they wish to pay, they can key in their payment card details using their telephone keypad. The card data is processed by the payment platform & no sensitive information is sent to the organisation.
3. Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.
1. The customer calls the organisation to make a payment and is greeted by an automated line which asks a number of security questions. After verifying their identity, they are taken to the payment stage.
2. Once the customer has entered the amount they wish to pay, they can key in their payment card details using their telephone keypad. The card data is processed by the payment platform & no sensitive information is sent to the organisation.
3. Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.
Payment Pass-Off IVR
1. The customer is talking to an agent, discussing an order. When they are ready to make a payment the agent can verify the customer and push the order details to the payment line. They then transfer the customer to the payment line. The agent will no longer be in conversation with them.
2. The customer is greeted by the payment IVR which reads out the order details and the amount to pay. The customer can key in their payment card details using their telephone keypad.
3. The card data is processed by the payment platform & no sensitive information is sent to the organisation. Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.
1. The customer is talking to an agent, discussing an order. When they are ready to make a payment the agent can verify the customer and push the order details to the payment line. They then transfer the customer to the payment line. The agent will no longer be in conversation with them.
2. The customer is greeted by the payment IVR which reads out the order details and the amount to pay. The customer can key in their payment card details using their telephone keypad.
3. The card data is processed by the payment platform & no sensitive information is sent to the organisation. Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.
