8 Durham Ln, Armthorpe, Doncaster, United Kingdom

Outbound Voice, SMS and WhatsApp

Drive more inbound traffic and improve customer engagement

Are you happy with your team spending 90% of their time contacting non-responsive contacts?

Our smart outbound service is proven to quadruple customer engagement and drastically reduce the manual work involved to reach customers or prospects.

Send Voice, SMS or WhatsApp messages anywhere in the world, saving your team valuable time and allowing them to focus on responses and getting results. After all, no-one really enjoys calling number after number, setting call-back reminders or maintaining extensive customer lists.

Outbound

HOW IT WORKS

Outbound Voice

Outbound-Flows-Paylei-Voice-EN

1. In the Outbound dashboard, the agent uploads a file with a list of recipients with their specific message details. This can include their name, phone number and any references they need.
The Agent selects the voice message that the outbound platform will automatically play to all recipients.

2. Once answered by the recipients, they will hear the voice message and some further options. For example: Press 1 on their telephone keypad to be transferred to an automated payment IVR or press 2 to speak to an agent.
In this case, the customer has opted to speak to an agent.

3. After speaking to the agent, the customer then has the ability to make a secure payment if necessary. As the agent already has their details, this will update their account automatically following the payment.

Outbound Voice

Outbound-Flows-Paylei-Voice-EN-mobile-1

1. In the Outbound dashboard, the agent uploads a file with a list of recipients with their specific message details. This can include their name, phone number and any references they need.
The Agent selects the voice message that the outbound platform will automatically play to all recipients.

Outbound-Flows-Paylei-Voice-EN-mobile-2

2. Once answered by the recipients, they will hear the voice message and some further options. For example: Press 1 on their telephone keypad to be transferred to an automated payment IVR or press 2 to speak to an agent.
In this case, the customer has opted to speak to an agent.

Outbound-Flows-Paylei-Voice-EN-mobile-3

3. After speaking to the agent, the customer then has the ability to make a secure payment if necessary. As the agent already has their details, this will update their account automatically following the payment.

Outbound SMS

Outbound-Flows-Paylei-Sms-EN

1. In the Outbound dashboard, the agent uploads a file with a list of recipients with their specific message details. This can include their name, phone number and any references they need.
The Agent selects the SMS template that the outbound platform will automatically send to all recipients.

2. Once the message is received by the recipients, they may have the option to click through to a webpage. For example: to view exclusive offers, upcoming events or anything the business wishes.
In this case, the customer is directed to make a secure payment on their website.

3. The payment is then processed securely, with no sensitive payment data ever reaching the organisation’s systems.
The agent has the ability to monitor the campaign’s performance and oversee successful, failed and pending payments against customer accounts.

Outbound SMS

Outbound-Flows-Paylei-SMS-Emal-WhatsApp-EN-mobile-1

1. In the Outbound dashboard, the agent uploads a file with a list of recipients with their specific message details. This can include their name, phone number and any references they need.
The Agent selects the SMS template that the outbound platform will automatically send to all recipients.

Outbound-Flows-Paylei-SMS-EN-mobile-2

2. Once the message is received by the recipients, they may have the option to click through to a webpage. For example: to view exclusive offers, upcoming events or anything the business wishes.
In this case, the customer is directed to make a secure payment on their website.

Outbound-Flows-Paylei-SMS-Emal-WhatsApp-EN-mobile-3

3. The payment is then processed securely, with no sensitive payment data ever reaching the organisation’s systems.
The agent has the ability to monitor the campaign’s performance and oversee successful, failed and pending payments against customer accounts.

Send appointment reminders, chase outstanding payments, deliver important customer communications and more. You have total control to send generic or personalised messages to each recipient with a clear call to action. If you’re prompting your audience to contact you directly, simply schedule the outbound campaigns to work with your team’s availability.

To boost your payment conversion, the outbound service works harmoniously with our popular Click-to-Pay service for a high-performance payment solution.

KEY BENEFITS

Reach a larger audience and save call centre agent time compared to traditional outbound methods

High capacity platform, able to send thousands of messages per day

Easy-to-use Self Service portal to manage your outbound campaigns

Adjust the outbound call rate in real-time to optimise traffic into your call centre

Schedule campaigns to run over one or multiple days

Report on dead phone numbers for data cleansing or follow-up

Leave a voicemail with the recipient on your organisation’s behalf

Automatically schedule call-backs at different times based on no-answer, engaged or answerphone detection

Competitive call and SMS pricing

Multiple dynamic fields to personalise message content to individual recipients, with the option to use Click-to-Pay and send them to a prefilled payment webpage

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Optional Integration

SFTP Integration

Validate your customer transactions and avoid matching every transaction and investigating human errors. You'll have the option to supply customer records or a list of outstanding payments so transactions can be validated as a customer makes a payment.

Bespoke API Integration

Our solutions are compatible with many different APIs, allowing integration with hundreds of different platforms. If necessary, a bespoke API can be developed to work seamlessly with your business systems.

Optional Integration

SFTP Integration

Validate your customer transactions and avoid matching every transaction and investigating human errors. You'll have the option to supply customer records or a list of outstanding payments so transactions can be validated as a customer makes a payment.

Bespoke API Integration

Our solutions are compatible with many different APIs, allowing integration with hundreds of different platforms. If necessary, a bespoke API can be developed to work seamlessly with your business systems.